Can I bring my children?

Due to health and safety reasons, Colour Me Sophie B is a child-free zone.  As much as we adore your mini-me, the salon space is simply too small to accommodate children safely.  We apologise for any inconvenience this may cause. 

 

 

Can I book my children in for an appointment?

Your aged 12 + mini me's are more than welcome to schedule cut and styling services. We do not have a seperateprice structure for them, please see our service menu for a price guide. 

My daughter would like to schedule a colour is this ok?

The hair industry regulators, hair colour companies and liability insurance providers, state that we are not permitted to colour those who are under 16 years old.

How much do you charge for a consultation?

Consultation appointments are free of charge and scheduled during the last hour of our working day.  We cannot wait to meet you!

Is a salon consultation compulsory before booking an appointment?

At Colour Me Sophie B, we love to chat and discuss your look in full!  This ensures we schedule the correct appointment time for you.  We encourage all our new and current guests to use this service.  After all, great hair begins with great communication!

 

I live too far away to come for a consultation, what can I do?

Skype consultation appointments are available.  Alternatively, if you're shy and don’t fancy a video call, you can send a current selfie, an inspiration picture, and full chemical history to colourmesophieb@gmail.com or hit the social media icons at the bottom of this page.

 

Do I require a skin test?

New guests and guests who have not visited within the last 3 months must have a skin test at least 48 hours prior to their salon appointment.  This is not negotiable, as it is part of our salon health and safety policy and procedures.  The skin test will take place during the consultation appointment and you must complete our skin test form and sign it, electronically using our iPad.  This may feel like an inconvenience, but it will be less so than having an allergic reaction and ending up at A&E!  Safety first my beauties, I prefer my guests healthy!

 

I don’t fancy a blow dry do I have to leave wet?

Guests have the choice to opt for either a Posh Blast with minimal styling or the full Monty with a jazz hands blow out!

 

Can I book my appointment online?

Due to the variations in services, it is impossible to offer online booking for colour services.  To ensure a consistent level of service, the correct amount of time booked for each visit is vital.  We encourage our guests to map visits, scheduling at least four appointments ahead to avoid disappointment.

 

The salon phone number keeps going to answerphone, how can I get in touch?

You can either leave a voice message on the salon number, email the salon at colourmesophieb@gmail.com or send a private message by clicking the social media icons at the bottom of the page.  All messages will be answered asap and most definitely the same day!

 

What is your cancellation policy?

To avoid penalty charges (50% of your scheduled service) we require notice of 48 hours prior to your scheduled appointment. Please be aware that we have guests needing some colour wizardry on our waiting list, therefore giving notice of 48 hours allows us to fill cancellation slots.  We send a reminder text message to guests 48 hours before a scheduled appointment to make things easy peasy for you to confirm or cancel your appointment.  No showing is very naughty and will result in divorce!

 

Where can I see details of availability and cancellations?

For colour inspiration and availability, check out our Facebook and Instagram pages (click the social media icons at bottom of this page). You can send a private message or see any available slots on the newsfeed and Instagram Story.  Alternatively, call the salon number and leave a message. we will get in touch asap and most definitely the same day.

 

I struggle to get to the salon during your opening hours, do you offer an out-of-hours service?

Of course!  We offer appointments outside the salon opening hours.  We charge double time for this service and quote each guest individually.

 

Which colour lines do you use?

We use a variety of the leading colour brands to create for our guests.  We believe in utilising the very best of each professional portfolio of colour houses to create for our guests.  Using a variety of hair paints and finishes is invaluable in creating bespoke looks.

 

Which hair care brands do you retail?

Healthy hair is happy hair!  We use and retail “Product Junkie” our very own luxury brand of hair and beauty products.  Product Junkie is an amazing brand!  Created by Sophie B, they are of course cruelty free, vegan and totally colour safe!  Maximo sass loading …

 

Do you offer student discounts?

We offer in-salon promotions and competitions on social media for all our guests, rather than student discounts.

There is no such thing as a silly question!  If you cannot find the answer to your question in our FAQs below, please contact us directly.

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