©2017 BY COLOUR ME SOPHIE B

Can I bring my children ?

 

Due to health and safety Colour Me Sophie B is a children free zone. As much as we adore your mini me’s the salon space is simply too small to accommodate them safely. We apologise for any inconvenience this may cause . 

How much do you charge for a consultation?

Consultation appointments are free of charge and scheduled during the last hour of our working day.We can’t wait to meet you!

Is a salon consultation compulsory before booking an appointment?

At Colour Me Sophie B we love to chat and discuss your look in full! This ensures we schedule the correct appointment time for you. All of our new and current guests are encouraged to use this service. After all great hair begins with great communication !

I live too far away to come for a consultation. What can I do?

Skype consultation appointments are available. Alternatively if you're shy and don’t fancy a video call you can send a current selfie , inspiration picture and full chemical history to colourmesophieb@gmail.com or hit the social media icons at the bottom of this page.

Do I require a skin test?

New guests and guests whose last visit was over 3 months ago are required to be skin tested at least 48 hours prior to your appointment in salon. This is non negotiable and part of our salon health and safety policy and procedure. The skin test will take place during your consultation appointment which will require you to electronically sign our skin test form on our Ipad. This may feel like an inconvenience but it will be less so than an allergic reaction ending up at A&E ! Safety first my beauties i prefer my guests healthy!

I don’t fancy a blow dry do I have to leave wet?

Guests have the choice to opt for either a blast dry with minimal styling or the full monty with a jazz hands blow out !

Can I book my appointment online?

Due to the variation in service it is impossible to offer online booking for colour services.The correct amount of time is vital to ensure a consistent level of service. Our guests are encouraged to map your visits scheduling at least four appointments ahead to avoid disappointment.

The salon phone number keeps going to answerphone how can I get in touch?

You can either leave a voice message on the salon number, email the salon at colourmesophieb@gmail.com or send a private message by clicking social media icons at bottom of the page. All messages will be answered asap and most definitely the same day !

What is your cancellation policy ?

48 hours notice is required and a charge of 50% of your scheduled service will be made for cancellations after this time. Please be aware that we have guests waiting for appointments and cancellation slots can be filled with other guests needing some colour wizardry!  As a precaution we send text reminders 48 hours prior to your visit . No showing is very naughty! and will result in divorce!

Where can I see details of availability and cancellations ?

For colour inspiration and availability check out my facebook and instagram pages by clicking the social media icons at bottom of the page. You can send a private message or see any available slots on the news feed and insta story. Alternatively call the salon number and leave a message we will get in touch asap and most definitely the same day .

I struggle to get to the salon during your opening hours do you offer an out of hours service?

Of course ! we offer appointments outside the salons opening hours. This is charged at double time and quoted individually for each guest.

Which colour lines do you use?

We use a mixture of Redken and L'oreal to create for our guests. Using a variety of hair paints and finishes is invaluable in creating bespoke looks .

Which haircare brands do you retail?

Healthy hair is happy hair ! we use and retail Pureology, Redken, Innoluxe ! The very best colour safe home care to take care of your freshly coloured locks !

Do I have to have Innoluxe?

At Colour Me Sophie B we take the integrity of your hair very seriously. To get maximum protection from the chemicals and longevity from your colour, we strongly recommend adding a bond rebuilder but of course it is not compulsory. Please be aware in some cases it is simply not safe to create without a bond rebuilder.

Do you offer student discounts?

We offer in salon promotions and competitions for all our guests rather than student discounts.

There is no such thing as a silly question! If we haven't already covered your query please contact us directly.